Refund & Cancellation Policy

Last updated: 11 November 2026

Please review the subscription duration, price and included features before making payment. PeakRoom reviews refund requests individually and in accordance with applicable law and payment-provider requirements.

1. Payment or activation problems

If payment is deducted but subscription access is not activated, contact support with the payment reference and Discord username. PeakRoom will investigate and first attempt to resolve the activation or technical issue. If access cannot be provided, the case will be reviewed for a refund.

2. Other eligible cases

• Duplicate payment: verified duplicate payments will be reviewed for refund.
• Incorrect amount: confirmed excess payments will be reviewed for refund.
• Technical failure: PeakRoom will attempt troubleshooting first; if the service remains unavailable, a refund may be considered.

3. Change of mind and non-use

Refunds are not automatic for change of mind, inactivity, stopping exam preparation or not achieving a desired examination result. Exceptional circumstances may be reviewed individually. This does not limit any rights available under applicable law.

4. Cancellation and processing

Cancellation of a subscription does not automatically create a right to a refund. Where a refund is approved, it will generally be sent to the original payment method where possible and subject to payment-provider processing. PeakRoom will communicate the outcome and any relevant next steps.

5. How to request a review

Contact support.peakroom@gmail.com or WhatsApp +91 81390 01729. Include your name, registered contact details, payment reference and a brief explanation. Never share card PINs, passwords, CVVs or OTPs.

Questions? Contact support.peakroom@gmail.com or +91 81390 01729.