Privacy Policy

Last updated: 11 November 2026

This policy explains how PeakRoom collects, uses, stores and shares information when students enquire about or use its services.

1. Information we collect

• Student name and email address.
• Mobile number and WhatsApp number.
• Discord username or user ID.
• Payment transaction references and payment proof submitted for verification.
• Study-hour and activity records.
• Peakcoins balance and earning/redemption history.

Do not send card PINs, passwords, CVVs or one-time passwords to PeakRoom.

2. How we use information

We use relevant information to create and manage accounts, verify payments, activate subscriptions and Discord access, track study activity, prepare reports, calculate Peakcoins, send service and expiry notifications, provide support, and help prevent fraud, account sharing and misuse.

3. Service providers

Necessary information may be shared with service providers that help operate PeakRoom, such as Discord, payment providers, website hosting and database providers, and email or messaging services. Information is shared for relevant operational purposes, not sold to advertisers or unrelated businesses. Third-party providers may process information under their own privacy terms.

4. Retention and deletion

Information is retained while an account is active. After account closure, personal information will be deleted or anonymised where appropriate, except records that must be retained for legal, accounting, dispute-resolution or legitimate operational requirements.

Students may request account closure or deletion of eligible personal information by emailing support.peakroom@gmail.com. PeakRoom may verify the request before processing it. Legally required records may be retained for the applicable period.

5. Marketing choices

Promotional offers and marketing messages will be sent only where the student has consented. Students may withdraw marketing consent. Essential service messages, payment updates and subscription notifications may still be sent where needed to provide the service.

6. Students under 18

Students aged 16 or 17 may use PeakRoom only with parent or legal-guardian consent. PeakRoom will implement an appropriate consent and verification process before activating access for a minor, in accordance with applicable law. Students under 16 are not eligible under the current PeakRoom age policy.

7. Security and updates

PeakRoom takes reasonable steps to protect information, but no online service can guarantee absolute security. This policy may be updated as services and legal requirements change. The latest version will be published on this page.

Questions? Contact support.peakroom@gmail.com or +91 81390 01729.